Case Study
Establishing a Centre of Excellence in Poland

+50
Specialists hired across critical functions
Founded in 1932 and headquartered in the U.S., BVI Medical is a global leader in ophthalmic medical devices. With a presence in over 90 countries, BVI is dedicated to advancing patient care and vision outcomes through innovative products and services. Sustainability is central to its mission.
Sector: Ophthalmology, Medical Device Manufacturing & Distribution

"Opening our Poland location is a significant milestone. The expertise and fresh perspectives from our team will drive impactful process improvements and help us achieve greater efficiency."
Todd Patriacca, CFO, BVI Medical
Challenge
BVI Medical sought to establish a Centre of Excellence (CoE) in Krakow, Poland, to enhance its operational efficiency and support its global expansion. Key challenges included:
- Attracting top talent in finance, regulatory affairs, customer operations, and HR.
- Seamlessly transitioning roles while maintaining operational continuity.
- Navigating local labor laws while optimizing costs.
Solution
BVI Medical partnered with us, leveraging their innovative crowd staffing model to address these challenges. The decision to expand to Poland was driven by:
- A highly qualified talent pool with diverse skill sets.
- Strong linguistic capabilities within the workforce.
- Poland’s growing reputation as a business services hub.
Strategic Actions Taken:
- Streamlined Recruitment: Through our network of 300+ specialized recruiters, BVI Medical hired 50+ professionals across core functions in just 18 months.
- Comprehensive Employment Solutions: We provided end-to-end services, including compliance with Polish labor laws and seamless payroll management.
- Employee Transition: Over time, BVI Medical transitioned employees from our Outsourcing to direct employment within its corporate structure, ensuring continuity and engagement.

"The talent we've attracted is outstanding, and their contributions will have an immediate, positive impact on our global operations."
Andy Dawson, CPO, BVI Medical
Results
BVI Medical’s strategic expansion into Poland yielded significant business impact:
- 50+ specialists hired across critical functions (Customer Operations, Finance, HR & Talent Acquisition, Quality Assurance, Regulatory Affairs).
- Ongoing recruitment to secure top talent for leadership roles.
- Cost savings through optimized HR management and streamlined operations.
- Stronger talent pipeline for sustained regional growth.
Partnership with us enabled BVI Medical to strengthen its global operations, enhance efficiency, and build a high-performing team poised to drive innovation in ophthalmic surgery.
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