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Case Study
New, verified pages created monthly
Client is a tech company scaling rapidly across multiple departments and regions (NDA-bound).
As the company grew, it became increasingly difficult to manage and access internal knowledge. Key information was spread across Google Docs, outdated PDFs, and scattered Slack messages.
Critical know-how lived in the heads of senior employees, leading to frequent interruptions and a growing reliance on “who you know” rather than “where to look.”
This led to:
The client needed a solution that could scale with them — fast.
All IT Club recommended and led the implementation of Guru, a modern knowledge management platform that integrates seamlessly with tools like Slack, Chrome, and Microsoft Teams.
Our approach included:
This wasn't just a tech implementation — it was a cultural transformation. We worked closely with leadership to position self-service knowledge as the new standard and built mechanisms to keep content fresh and trusted over time.
Adoption across all departments within 4–6 month.
180+ new, verified pages created monthly
Ongoing updates and content reviews built into daily workflow.
Significant drop in repeat questions and Slack interruptions
A true mindset shift: self-service knowledge became the default behavior.
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